Privacy Policy

Introduction

Welcome to Chefworks, operated by C W Hospitality LLP, Bangalore’s premier catering and events company. We are committed to protecting the personal information you share with us when you visit our website, enquire about our services, or engage us for your events.

This Privacy Policy explains what data we collect, how we use it, and the choices you have. By using our website (chefworks.co.in), you agree to the practices described here.

Information We Collect

We collect information in two ways — directly from you and automatically through your use of our website.

Information you provide:

Name, email address, and phone number when you fill out the enquiry or contact form
Event details such as date, venue, number of guests, and catering preferences
Messages or queries you send us via WhatsApp, email, or social media
Any feedback, reviews, or testimonials you voluntarily share

Information collected automatically:

IP address, browser type, and device information
Pages visited, time spent, and referring URLs
Cookie data and analytics identifiers (via Google Analytics & Google Tag Manager)

How We Use Your Information

Your information is used solely to deliver an outstanding catering experience and to communicate with you effectively. Specifically, we use it to:

Respond to your enquiries and provide event quotations
Plan and execute catering services for your events
Send booking confirmations, service updates, and logistics details
Share relevant promotions, seasonal menus, or new services (only with your consent)
Improve our website, service offerings, and user experience
Comply with legal and regulatory obligations

We will never sell, rent, or trade your personal information with third parties for their marketing purposes.

Sharing Your Information

We may share your information only in the following circumstances:

Service Partners: Trusted vendors such as florists, decorators, or venue partners involved in executing your event, only to the extent necessary
Technology Providers: Third-party tools like Google Analytics, Google Tag Manager, and WhatsApp Business that help us operate our website and communications
Legal Obligations: If required by law, court order, or government authority
Business Transfers: In the event of a merger, acquisition, or restructuring of C W Hospitality LLP

All partners we work with are contractually obligated to handle your data responsibly and only for the purposes specified.

Cookies & Tracking

Our website uses cookies — small text files stored on your device — to enhance your browsing experience and help us understand how visitors use the site.

Essential Cookies: Required for the website to function correctly
Analytics Cookies: Used by Google Analytics to measure traffic and user behaviour anonymously
Marketing Cookies: Used via Google Tag Manager to track campaign performance

You can manage or disable cookies through your browser settings at any time. Note that disabling cookies may affect certain features of our website.

Data Security

Chefworks takes the security of your personal data seriously. We implement appropriate technical and organizational measures to protect your information against unauthorized access, loss, or disclosure.

Our central kitchen is ISO 22000 certified, and the same standard of care extends to how we handle your data — with rigorous processes and responsible practices.

While we do our utmost to protect your information, please be aware that no method of internet transmission is 100% secure. We encourage you not to share sensitive financial information over email.

Your Rights

You have the following rights with respect to your personal data:

Access: Request a copy of the personal data we hold about you
Correction: Ask us to update any inaccurate or incomplete information
Deletion: Request the deletion of your personal data, subject to legal obligations
Withdrawal of Consent: Opt out of marketing communications at any time
Portability: Request your data in a structured, machine-readable format

To exercise any of these rights, please contact us at the details below. We will respond within a reasonable timeframe.

Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes outlined in this policy, or as required by law. For event bookings, records are typically retained for up to 3 years for accounting and service quality purposes.

Marketing data is retained until you withdraw consent or request deletion.